Privacy & Cookies Policy
Last updated: 28 November 2025
Green Heart Restorations Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect when you use our website, why we collect it, how it is processed, and your rights under UK and EU data protection law.
1. Who We Are
Green Heart Restorations Ltd is a company registered in England and Wales. We provide property scouting and restoration coordination services.
Green Heart Restorations Ltd acts as the data controller for any personal data processed through this website in accordance with UK GDPR and, where applicable, EU GDPR.
If you have any questions about this policy, you can contact us at:
info@greenheartrestorations.com
2. Personal Data We Collect
We collect only the information necessary to operate this website and respond to enquiries.
A. Information you provide directly
When you submit the contact form, we collect:
Your full name
Your email address
When you contact us through the WhatsApp button, we may receive:
Your phone number (only if you choose to message us)
We use this information solely to respond to your enquiry, discuss your project, and communicate with you.
We do not sell, rent or share this data with any third party.
B. Information collected automatically (via Squarespace)
This website is hosted by Squarespace, which collects certain technical and usage data in order to operate the site securely and reliably.
When you visit our website, Squarespace automatically collects:
Device & browser data
Information about your browser, network, and device
Your IP address
Activity data
Pages you visited prior to coming to our site
Pages you view while browsing
Clicks, internal links, scrolling behaviour
Search queries
Timestamps
This data helps Squarespace:
operate and secure the website
understand site performance
protect and improve its platform
Squarespace analyses this data in a de-personalised form. We do not use this data for advertising or profiling. We share this information with Squarespace only for the purpose of using their hosting and analytics services.
For more details, you can view the official documentation:
https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses
3. Cookies
Our website uses cookies and similar technologies (small text files stored on your device) to make the site function properly and to understand how it is used.
A. Essential cookies (always active)
Squarespace uses necessary cookies to:
load the website
ensure security
support site performance
enable the contact form
These cookies are required for the site to work and cannot be disabled.
B. Analytics cookies (optional – only with your consent)
We use optional analytics cookies to understand site traffic and page performance. These cookies collect information such as:
device type
browsing behaviour
pages visited
time spent on pages
Analytics cookies only activate if you click “Accept” on our cookie banner. If you click “Decline”, analytics are not loaded.
No advertising or marketing cookies are used on this website.
4. How We Use Your Data
We use your personal data to:
respond to enquiries
communicate with you regarding your project
operate, analyse, and improve our website
We do not share your personal data with external marketers, advertisers, or unrelated third parties.
5. Legal Basis for Processing
Under UK and EU GDPR, we process your data on the following bases:
“Legitimate interest”, for responding to enquiries and operating our website.
“Consent”, for analytics cookies.
You can withdraw consent at any time via the cookie banner (or by clearing cookies in your browser).
6. Data Storage and Security
Personal information submitted through our contact form or received via WhatsApp is stored securely in our internal systems. We do not transfer your personal data to any other parties. Squarespace stores technical and analytics data on its own secure servers in order to provide website hosting services.
7. Data Retention
We keep enquiry-related data only for as long as necessary to respond to your message and maintain communication. If you request deletion, we will remove your data unless we are required to retain it for legal reasons.
8. Your Rights
You have the right to:
access your personal data
request corrections
request deletion
withdraw consent for analytics cookies
lodge a complaint with a data protection authority
To exercise these rights, contact us at:
info@greenheartrestorations.com
9. Changes to This Policy
We may update this policy occasionally. The most recent version will always be posted on this page.
Any services delivered beyond initial website enquiries, including scouting packages or restoration project management, will be outlined by separate Terms and Conditions provided prior to commencement.
